Frequently Asked Questions

Can I purchase a gift card?

Yes you can! On the home page click 'Purchase Gift Card' and fill in the required details. We recommend purchasing a gift card for $25 as that is the value of one of our online tours. You will receive an email confirmation with a voucher code and link to redeem the gift card, please save this email as gift card recipient will need it.


How do I redeem a gift card?

There are 2 ways you can redeem a gift card you have received.

1. Follow the link provided in the email the gift card purchaser received  and enter the redemption code. This will redirect you to creating an account to continue viewing the tours. 

2. On the home page click 'Redeem Gift Card' and enter the redemption code the gift card purchaser received. This will redirect you to creating an account to continue viewing the tours.


      How long is my video available for?

      Once purchased, you will have access to your online air tour for a period of 1 month. Your online air tour is accessed by logging into your account with the details you entered when your first made purchase.


      Who filmed and produced the footage?

      All footage and air tour files have been produced by Kimberley Air Tours. Our wing camera mount is approved by the Civil Aviation Safety Authority (CASA).


      How do I reset my password?

      On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

       

      My credit card is being declined.  Why is that?

      Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

       

      My video does not playback smoothly. How can I fix this?

      Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

       

      Can I watch videos using Chromecast and AirPlay?

      Yes!  Both Chromecast and Airplay are compatible with our site.  

      To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

      To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

       

      Can I watch videos on my TV without using an app?

      Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

       

      Can I watch videos on my phone or tablet without using an app?

      Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

       

      Which browsers are supported?

      While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.